Harbor Office Assistant/Dock Watch

Summary:

The Harbor Office Assistant/Dock Watch works with the Office Manager, to provide
clerical support and customer service for the Port & harbor office, as well as working
with the Harbormaster and Harbormaster Assistant to provide field assistance in and
around the facility to service vessels, track users and keep facility clean. This position is
responsible for assisting with daily office support functions and customer service to
harbor users, contractors and visitors, as well as field activities as directed by the
Harbormaster. Assists the Office Manager and Harbormaster to document port related
activities and receive payments. At times, may be responsible for exclusive office or
field oversight at the Harbormaster’s discretion

Essential Duties and Responsibilities:

Assists in basic office duties including: answer telephone calls; provide customer service
for port/harbor patrons; process customer payments; maintain customer files; provide
required user forms; order/track necessary office supplies and other port related
equipment; assist in port billing and port activity reports; meet deadlines; and expediting
mail, payments etc. as needed. Assists with vessel security, line handling, oil spill clean
ups as directed, as well as tracking of inbound/outbound vessel traffic when on duty;
provide a variety of information on local services, monitors VHF radio when on duty.
Assists with fuel transfers and performs fresh water transfers to ships, and keeps port
facility and buildings clean of trash and debris.
Report safety related concerns to Harbormaster or Harbormaster Assistant.
Communicate effectively, and accurately document port related information including:
billing issues, customer concerns and conflict situations in a professional manner.
In the absence of the Office Manager and Harbormaster, handle administrative duties in a
timely, established manner. Represent the department to individuals on phone calls and
wallc ins.

Supervisory Responsibilities

• None.

Skills, Abilities, Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.

Education and/or Experience:

High school diploma or GED is required.
In addition, some experience in an office setting or comparable environment is required
including working directly with the public. Must have a valid driver’s license and have
the ability to pass a background check for obtaining a Transportation Worker’s
Identification Card (TWIC) if needed.
Experience in handling money, making change, writing receipts, establishing and using
computer billing and word processing and spreadsheet programs is required.

Specific Skills and Abilities to the Job:

Language Skills:
Ability to read, analyze and interpret procedures manuals, written instructions and policy
memos.
Ability to write receipts, messages, internal reports, short notices, and flier creation.
Ability to effectively present information and respond to questions from co-workers,
supervisors and customers. Ability to communicate effectively, gather verbal
information and deal with the public for information referral and in conflict situations.
Mathematical Skills:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers,
common fractions and decimals.
Ability to calculate figures and amounts such as discounts.
Ability to count money, count back change, use and balance out the money drawer and
fill out appropriate paperwork.

See job description below

Disclaimer

The information provided in this description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.